Bitibaji Privacy Policy — Your data, your control

Bitibaji ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the bitibaji.best website or the Bitibaji mobile app, how we use it, and how we keep it secure.

This policy applies to all Bitibaji services — from browsing the website to registering an account, betting, making payments, and contacting customer support. By using any Bitibaji service, you agree to the terms of this Privacy Policy.

Our goal is simple — you should always know what happens to your data. No hidden terms, no vague language. We say what we mean and mean what we say.

Bitibaji collects two types of data — information you provide directly, and information collected automatically.

Bitibaji collects information through three main methods:

• Information You Provide Directly: Information you provide during registration, payment, KYC form submission, or when contacting support.
• Automatically collected: Some information is collected automatically while you use the platform, via cookies, log files, and analytics tools — such as which pages you viewed and how long, and which device you used to log in.
• Received from third parties: Transaction verification data from payment providers (bKash, Nagad) and identity verification data from our KYC partners.

We never collect your data without consent, and we never ask for more than we need. Every piece of information has a specific purpose.

Bitibaji uses the information it collects for the following purposes:

• Account Management: Creating your account, keeping it active, and keeping it secure.
• Service Delivery: Processing bets, handling payments, and managing lotteries & games.
• Contact: Transaction confirmations, important updates, and security alerts.
• Marketing (Consent-Based): Sending you relevant offers and promotions, with your permission. You can withdraw this consent at any time.
• Fraud Prevention: Detecting suspicious activity such as multiple accounts, bonus abuse, or money laundering.
• Legal Obligations: Providing reports as required by regulatory authorities.
• Service Development: Analyzing usage patterns to improve the app and website experience.

Bitibaji follows the highest industry standards to protect your data. The key components of our security infrastructure are:

Data Retention Period: For the full duration your account is active, and up to 5 years after closure as required by legal obligations. Financial transaction records may be retained for up to 7 years in accordance with regulatory guidelines.

Bitibaji does not sell or rent your data. However, information may be shared with third parties in the following limited circumstances:

• Payment providers: bKash, Nagad, Rocket — only the information necessary to process your transactions.
• KYC Partner: Regulatory-approved third parties for identity verification.
• Game software provider: For Live Casino and game operations. These are GDPR-compliant companies.
• Legal Authorities: In response to a valid court order or regulatory authority request — only when legally required.
• Audit & security firms: For third-party security assessments — limited, anonymized data only.

Every third party is bound by a data processing agreement with Bitibaji and may not use your information for their own purposes.

The Bitibaji website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

Disabling essential cookies may prevent the platform from functioning properly. Analytics cookies can be turned off from your browser settings.

Under GDPR and international privacy standards, you have the following rights. Bitibaji fully upholds each of them.