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Bitibaji FAQ — Simple answers to your questions

From registration to withdrawal — find detailed answers to the most frequently asked questions, all in plain, easy-to-follow English.

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Everything you need to know about Bitibaji

Bitibaji is one of Bangladesh's largest online gaming platforms. Cricket betting, football, Live Casino, slots, lottery — all available under one account. Since 2019, over 500,000 Bangladeshi members have been using Bitibaji.

This FAQ page answers the questions our support team receives most often. From registration to withdrawals — every topic is explained step by step. We hope that after reading this page, you'll be able to resolve most issues without needing to contact support.

If you can't find your answer here, reach out via Live Chat in the support section below — Bengali support is available 24 hours a day.

Bitibaji updates its FAQ regularly. Whenever a new feature launches or a rule changes, this page is the first place you'll find out. Check back from time to time to stay up to date.

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Registering with Bitibaji is quick and easy — the whole process takes under 2 minutes. You only need three things:
  • An active mobile number — any Bangladeshi operator (GP, Robi, Banglalink, Teletalk)
  • a strong password — At least 8 characters, combining uppercase, lowercase letters, and numbers
  • Currency Selection — select Bangladeshi Taka (BDT)
Registration Steps:
  • Enter Your Mobile Number & Password
  • Verify your number with the OTP sent to your mobile
  • Accept the Terms & Conditions (confirm you are 18+)
  • Account created — activated instantly!
You can register without a bank account, national ID, or email. KYC verification is only required for larger withdrawals — and you can complete it later. Register Now →

No. Under Bitibaji's rules, each person is allowed only one account. This is strictly enforced. The system can detect duplicate accounts if any of the following match:
  • Same Mobile Number
  • Same device or IP address
  • Same payment method (bKash/Nagad number)
  • Same National ID for KYC
If multiple accounts are detected All accounts will be permanently closed and your balance may be forfeited. Any active bonus terms will also be voided. Opening a second account is never worth it — there's no benefit, only risk. If you're having trouble with your existing account, contact support instead.

Bitibaji places the highest priority on protecting user data and funds. The following measures are always active:
  • 256-bit SSL Encryption — All logins, payments, and data exchanges are fully encrypted. No one can intercept them in transit.
  • Two-Factor Authentication (2FA) — When enabled, logging in from a new device will require an OTP.
  • No Sale of Data to Third Parties — Your mobile number and personal details are never shared with advertisers or third parties.
  • Segregated Fund Storage — User funds are kept entirely separate from the company's operational funds.
  • 24/7 Security Monitoring — Automatic alerts are sent for any suspicious login attempts or transactions.
Bitibaji holds an international gaming license — these security standards are mandatory to maintain that license. To learn more, Privacy Policy Read more.

To view live scores and streams on Bitibaji, log in and go directly to the Sports Go to the section. There you'll find:
  • Live Tab — Real-time scores, over-by-over updates, and in-play odds for all ongoing matches.
  • Live Streaming — If a camera icon appears next to a specific match, a live stream is available. An account balance is required to watch.
  • Match Odds Section — Predicted odds and analysis for upcoming matches are available in advance.
  • Push Notifications — Download the app and get match alerts for your favourite team before kick-off.
cricket (IPL, BPL, International), football (Premier League, La Liga, Champions League), tennis and basketball — live coverage of all major tournaments. View Match Odds →

No separate code or application is needed to claim the Bitibaji welcome bonus — it's fully automatic. Steps:
  • First, Register and activate your account.
  • Make your first deposit — a minimum of ৳100 day.
  • A 100% bonus on your deposit will be credited automatically to your bonus wallet — up to a maximum of ৳5,000 up to.
Important Terms & Conditions:
  • To withdraw bonus funds, you must meet a specific wagering requirement — typically 15–20x the combined deposit and bonus amount.
  • The welcome bonus is available on your first deposit only — from the second deposit onwards, you'll receive a reload bonus.
  • Bonuses are generally valid for 30 days.
For detailed wagering terms and conditions, Terms & Conditions Read more.

The Bitibaji app is available in two ways:
  • iOS (iPhone/iPad): Search for "Bitibaji" on the Apple App Store — and install directly.
  • Android: Due to Google's policies, gaming apps are not always available on the Play Store. For Android, Download Page to download the APK file directly.
Steps to install the Android APK:
  • Go to Phone Settings → Security → Enable "Install from Unknown Sources".
  • Download Page to download the APK file.
  • Open the file and tap the "Install" button.
  • Once installation is complete, log in to your account.
The app is only 35–45 MB — it runs smoothly even on low-storage phones. With biometric login, push notifications, and offline score caching, the app is significantly faster than a browser. Download the App →

Bitibaji charges no hidden withdrawal fees. Withdrawals are generally free. However, the payment gateway itself may apply a small transaction fee — this is not set by Bitibaji.
  • Minimum Withdrawal: ৳200
  • Maximum Single Withdrawal: ৳50,000
  • Daily Maximum Withdrawal: ৳1,00,000
  • Processing Time: Usually 5–15 minutes. For larger amounts without KYC verification, it may take up to 24 hours.
Withdrawal Terms:
  • Your first withdrawal must be made through the same method you used to deposit.
  • Winnings from bonuses can only be withdrawn after the wagering requirements have been met.
  • KYC verification (National ID) is mandatory for withdrawals over ৳10,000.
For any withdrawal issues, contact Live Chat immediately.
Why Choose Bitibaji
Why millions of Bangladeshis choose us
bKash & Nagad Support
Deposit and withdraw without a bank card or account. Starting from just ৳100 via Bangladesh's most popular mobile banking services.
24/7 Bengali Support
Day or night, whenever you have a question — chat with us in Bengali via Live Chat. We typically respond within 2 minutes.
Licensed Platform
International gaming licence, 256-bit SSL encryption, and segregated fund storage — your money is completely safe.
Fastest Payouts
Winnings are paid to mobile banking within 15 minutes of a match ending. 98% payout rate — the highest in Bangladesh.
Responsible Gaming
Deposit Limits, Self-Exclusion, and Cooling-Off Period — all tools are free. Keep gaming fun, not a burden.
Still have questions?
Our support team is always ready to help
Live Chat
The fastest way to get help. Click the chat button at the bottom right of the app or website and talk to us in Bengali.
Active 24/7
Email Support
email us at support@bitibaji.best. This is the best channel for complex issues, KYC queries, or account recovery.
Reply Within 7 Hours
Phone Support
Talk directly with a trained Bangla-speaking agent. Available from 9 AM to 11 PM.
9 AM – 11 PM
The Foundation of Our Credibility
International Licence
256-bit SSL
5 Million+ Members
98% Payout Rate
24/7 in Bengali
GamCare Standard
🚀
Got your answer? Get started now!
Sign up at Bitibaji, claim your welcome bonus, and enjoy the best gaming experience in Bangladesh — fully in Bangla.
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